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This week the number of iolo customer service requests is much higher than usual.
iolo

iolo

www.iolo.com
What is your customer experience with iolo?

iolo Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • iolo has 4.0 star rating based on 544 customer reviews. Consumers are mostly satisfied.

  • Rating Distribution
  • Pros: Good product, System mechanic is a good product, Easy to use.
    Cons: Poor unprofessional service, Lying sales tactic, None yet.

  • 29% of users think that iolo should improve its Customer Service.
    35% of users say that they will definitely use iolo in the future for similar services or products.

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Media from reviews

iolo - Very poor live support and live chat didn't work
iolo - It's to long to type out but you will be able to read it on the BBB.org website...iolo - Online Upgrade Offer No Goodiolo - Updating and upgradingiolo - Updating and upgrading - Image 2iolo - Updating and upgrading - Image 3iolo - Updating and upgrading - Image 4
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Top iolo Reviews

Positive Review

"It's a VERY good app!"

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I've used System Mechanic as a "last-ditch" fix for intractable computer issues. It's always worked well for me. User's recommendation: Would definitely...

Critical Review

"New charges"

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I have used it for over 10 years, renewing it for a low price. The new pricing includes the renewal of the software, but they included Livetech support, which...

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Yohannes Mby
map-marker Mount Sterling, Kentucky

I have to leave a review so I can uninstall. I upgraded computers.

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Uninstall so I can reinall on a new PC is too difficult.Needs to be a way to uninstall without going through all this BS.

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Jeffrey D Oqp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Very poor live support and live chat didn't work

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iolo - Very poor live support and live chat didn't work

15-minute wait; the message said to go to 'ustechsupport.com' and select 'need help' at the bottom of the page - that doesn't exist (I have a screenshot); when I clicked on 'live chat' on the webpage, the links did not work;

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Pros:
  • Excellent utilities
Cons:
  • Very poor customer service and constant sales pitches

Preferred solution: An explanation that is not boilerplate

Lashea Lim

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cumming, Georgia

Problem today accessing my account.

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I absolutely Love System Mechanic. Today i tried to access my account at least 5 times.

My screen kept saying "Loading System Mechanic" but it never showed up. That's why I canceled and now I'm going to sign up again..

Obviously, this is not a complaint.

Joyful Regards, Richard Fabozzi

PS Happy Holidays

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John J Tys

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

New charges

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Updated by user Dec 02, 2025

Even though I told them that I am not interested because of their new policy, they keep telling me to renew.

Original review Nov 16, 2025

I have used it for over 10 years, renewing it for a low price. The new pricing includes the renewal of the software, but they included Livetech support, which I would never use.

So even though you pay $39.95 for the software, they also add $19.95 a month for Livetech. Even though I told them I would never use Livetech.

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Pros:
  • Good basic product
Cons:
  • New pricing policy

Preferred solution: A change in their pricing policy.

Vihan Lpe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sault Sainte Marie, Ontario

I am cutting back on costs

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Too many other espenses, I am cutting back on expenses and not using my computer much. Would recommend this product.

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User's recommendation: Excellent product

Tony G Uxs

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Verified Reviewer
| map-marker Mexico City, Ciudad De México

Porque me gusta mucho

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el programa es muy bueno, pero ya es muy caro. voy a calar otro programa que encontré más barato y, según hace lo mismo que system mechanic.

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Loss:
$49
Pros:
  • El programa trabaja muy bien pero es ya muy caro
Cons:
  • No tiene contras solo que ya es muy caro

Preferred solution: Price reduction

User's recommendation: es muy bueno

Shakila Xcp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Crofton, Maryland

Uninstalled System Mechanic

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I very much liked System Mechanic. However, I am trying to uninstall conflicting software.

I use McAfee and satisfied with it.

System Mechanic was conflicting with McAfee.

I recommend that System Mechanic was very watchful and useful. I do NOT have any complaints about System Mechanic.

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Anonymous
map-marker Cibolo, Texas

System Mechanic is the best

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iolo - System Mechanic is the best

I purchased a new computer and installed system mechanic on the new one. So I don't need it on my old computer

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User's recommendation: Get system mechanic it does the job

RC C Gyd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Its incredible

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i am so happy with the program. i just had a problem reloading it on my new computer.

it is the best protection for my computer, hands down! must buy the software for yourself; it will help your computer run a lot better.

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Preferred solution: Deliver product or service ordered

Daulton G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Winnipeg, Manitoba

Wanting Iolo to continued its amazing upgrades every year

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It's been around 20 years since I found this really great tool, 'The System Mechanic.' Very basic, but it had the tools I needed. The following year, SM added a few more tools, all needed and appreciated.

Their experts improved on that product year after year. I am hooked on their best every year!

Continued success in 2026.

#Cheers Daulton Gordon

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Pros:
  • Great product
Cons:
  • None yet

Preferred solution: The Newest beta test System Mechanic with all the bells

User's recommendation: keep your eye out for the new technologies

Shenetta Tiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Temple, Texas

REINSTALLING SOFTWARE

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Subscription Expired and Reinstalled New Version. Had to Uninstall and reinstall new version, had to use a minimum of 100 characters

which I think is totally stupid!!!

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User's recommendation: BUY IT IT'S GOOD

Gary S Wuu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Endicott, New York

I have NEVER had a problem with their software

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I am upgrading to IOLO ByePass+ as recommended by the IOLO software. I didn't have a choice; it was a new and improved program.

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User's recommendation: Buy it!

Anonymous
map-marker Newport News, Virginia

New Version of Byepass

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Byepass + is not as easy to use as the original Byepass... I installed / upgraded because I had to as chrome would not support Byepass.

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User's recommendation: be careful adding new sites, also when you upgrade and convert, the program installs duplicate sites causing confusion.

Federico Enx

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Verified Reviewer
| map-marker Pineville, Kentucky

Its a required field :)

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keeps popping up when I'm gaming and auto scan doesn't want to stay switched off. Maybe I haven't paid attention to its workings so it's probably on me

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Jamond Lhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenport, New York

Does not open, save itself, often disappears? As a result, I lose money paid for service!

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Just trying to download it. cannot review something that is nor fully installed, operational, and working seamlessly.

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User's recommendation: corroborate before purchasing

Mykenzie Gyf
map-marker Fayetteville, North Carolina

Nice system but do not need at this time

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Nothing happened. I just chose to not renew.

period. Thank you for your assistance and maybe in the future I will return to using this product again.

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User's recommendation: try it

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